Technical Account Manager

Kaseya Careers

Location

Miami, FL

Posted

16 days ago

Department

Technical Account Managers

What they actually want (must-haves)

3–5 years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Consultant, or similar customer-facing technical role
Experience managing strategic customer relationships and driving technical issues to successful resolution
Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers
Strong presentation, communication, and relationship-building skills
Proven ability to identify customer growth opportunities and collaborate with Sales teams
Experience with enterprise software implementation, onboarding, or technical consulting

Nice to have

Experience supporting Managed Service Providers (MSPs)
Experience delivering technical product demonstrations and solution design
Sales or solution consulting experience
Microsoft systems administration experience
Industry certifications such as CCNA, Network+, Microsoft, or similar technical credentials

What the job really is

The Technical Account Manager (TAM) at Kaseya will act as a trusted technical advisor to customers, helping them maximize the value of IT management and cybersecurity solutions. Responsibilities include conducting Technical Account Reviews, resolving technical issues, collaborating with various teams, and identifying growth opportunities to enhance customer success throughout the lifecycle.

Things to weigh

No salary listed
Role requires strong technical knowledge and customer interaction, which may not suit all candidates
Experience with specific technologies and certifications may be necessary for success in the role

Job score2.6/5

Benefits1/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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