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← Kasa

Senior Operations Manager

Kasa
Location
Denver, Colorado
Posted
25 days ago
Department
Portfolio Operations, West
Salary
$81,000 - $83,000
What they actually want (must-haves)
  • 2+ years of hotel management experience
  • Proficiency with property management systems and other core hospitality software
  • Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics)
  • Ability to identify, prioritize, and secure business partnerships to expand revenue streams
  • Recognized as an inclusive leader who leads with empathy and understanding
  • Ability to think critically and develop effective long-term strategies
What the job really is

As a Senior Operations Manager at Kasa, you will lead a high-performing team focused on delivering exceptional guest experiences and managing property operations. Your role involves overseeing daily operations, resolving guest issues, and collaborating with various stakeholders to enhance performance and drive revenue. You will be heavily involved in on-site management, ensuring that Kasa's standards are met while fostering a culture of service excellence.

Benefits
  • Kasa Travel Credit for free stays and discounts
  • Starting base pay range of $81,000 - $83,000 annually
  • Eligibility for equity, bonus, perks, benefits, and Kasa Travel Credits
  • Flexible PTO for full-time exempt employees
  • Comprehensive health insurance options including fertility coverage
  • 401(k) plan with company match
Things to weigh
  • 95% of time spent onsite may limit flexibility
  • Role requires living within driving distance of assigned properties
  • No specific mention of career advancement opportunities
  • Base pay range may be subject to change in the future
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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