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← Karbon

Onboarding Support Specialist

Karbon
Location
Cebu, Central Visayas, Philippines
Posted
11 days ago
Department
Support
What they actually want (must-haves)
  • 1+ year of relevant work experience in operations, onboarding, customer support, or client services
  • 1–2 years of customer service experience
  • Strong attention to detail
  • Solid project and task management skills
  • Ability to translate complex issues into clear recommendations
  • Highly motivated and self-directed
Nice to have
  • Experience in B2B account management or client services
  • Basic familiarity with internet technologies (HTML, FTP, cookies, web beacons, etc.)
  • Bachelor’s degree in Information Technology or related field preferred
What the job really is

As an Onboarding Support Specialist at Karbon, you will ensure customer data and configurations are accurate and delivered on time during onboarding and lifecycle events. Your role involves managing data imports, account setups, and reporting requests, while supporting Sales, Customer Success, and Services teams. You will also assist in creating customer education content and leverage AI tools to enhance operational efficiency.

Benefits
  • Medical, dental, and vision insurance for you and up to three eligible dependents
  • Work-from-home allowance
  • Rice subsidy
  • Meal allowance per working day
  • Laundry allowance
  • 15 paid time off days per year (including 5 Karbon Days)
Things to weigh
  • No salary listed
  • Role involves significant behind-the-scenes work with a focus on data management and operational tasks
  • Experience in a startup environment may be beneficial
Job score3.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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