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← Karbon

Customer Success Manager - SMB

Karbon
Location
Remote, Canada
Posted
1 month ago
Department
Success
What they actually want (must-haves)
  • More than 2 years of customer success or account management experience, ideally in SaaS or technology
  • Intermediate proficiency in Google Sheets and/or Excel
  • Proven success in delivering outstanding customer experiences and managing multiple accounts
  • Excellent presentation skills and confidence engaging executives and leaders
  • Skilled at identifying customer pain points and mapping product features to solutions
  • Clear and effective written and verbal communication skills
Nice to have
  • Experience with Vitally, Salesforce, and Slack
  • Bachelor’s degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology
What the job really is

As a Customer Success Manager for SMBs at Karbon, you will manage a large portfolio of small to medium-sized business accounts, focusing on customer retention and satisfaction. Your role involves building strong relationships, driving product adoption, resolving issues, and collaborating with various teams to enhance the customer experience. You will leverage data and AI tools to identify risks and opportunities for growth within your accounts.

Benefits
  • Paid Flexible Time Off with an encouraged 3 weeks use per year
  • Company paid medical for you and eligible spouse/partner and dependents
  • Company paid dental and vision for you and eligible spouse/partner and dependents
  • Fully company funded short and long term disability
  • Fully company paid life insurance
  • 401(k) with company matching
Things to weigh
  • No specific mention of career advancement opportunities or training programs
  • Base salary range provided but not typical for candidates to be hired at the top of the range
  • Role involves managing a large portfolio which may imply a high workload
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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