HHiring Reality
← Kalepa

Technical Support Engineer

Kalepa
Location
USA (Remote)
Posted
11 days ago
Department
Administration and People
Salary
$85K - $135K
What they actually want (must-haves)
  • 3-5 years of experience in a Technical Support Engineer or similar customer-facing technical role at a B2B SaaS company
  • Experience supporting complex data-heavy SaaS products
  • Strong written communication skills to explain technical issues to non-technical audiences
  • Ability to operate in ambiguity and synthesize product behavior with client context
  • Operational discipline to manage your own queue and hit response targets consistently
  • Metrics-driven with the ability to combine quantitative and qualitative insights
Nice to have
  • Experience at a high-growth tech startup
  • Insurtech or Fintech product experience
What the job really is

As a Technical Support Engineer at Kalepa, you will be responsible for investigating and resolving technical issues related to the company's AI platform for insurance. This role involves communicating with clients to provide clear and accurate responses, managing your own support queue, and coordinating with engineering teams to address bugs and improve product functionality. You will also become a subject matter expert on Kalepa's products and contribute to enhancing the support processes.

Benefits
  • Competitive salary based on experience level
  • Significant equity options package
  • 401(k) plan with employer match
  • 100% covered medical, vision, and dental for individuals and families
  • 20 days of PTO a year
  • Global team offsites
Things to weigh
  • Salary range is broad and may vary based on experience and location
  • Role involves high-pressure client communication
  • Position requires managing ambiguity and synthesizing information without documented answers
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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