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← Kaizen Gaming

Customer Experience Analyst

Kaizen Gaming
Location
Bogotá, Colombia
Posted
23 days ago
Department
Customer Experience
What they actually want (must-haves)
  • Bachelor's degree in Business, Marketing, Analytics, Psychology, Anthropology or a related field
  • Proven experience (3 years) in data analysis, customer experience, or a related role
  • Proficiency in data analysis tools such as Excel, and data visualization tools (e.g., Tableau, Power BI)
  • Strong analytical skills with the ability to translate data into actionable insights
  • Excellent communication and presentation skills
  • Detail-oriented, proactive, and able to work effectively in a fast-paced environment
Nice to have
  • Master's degree
  • Previous experience in the gambling industry
  • Familiarity with customer journey mapping and UX/UI principles
What the job really is

As a Customer Experience Analyst at Kaizen Gaming, you will focus on enhancing the customer experience for the Betano brand in Colombia. Your day-to-day responsibilities will include collecting and analyzing customer data, mapping customer journeys, and providing actionable insights to improve satisfaction. You will collaborate with cross-functional teams and present findings to stakeholders to drive customer-centric strategies.

Benefits
  • Hybrid way of working
  • A buddy will support you with your onboarding
  • Competitive pay and bonus scheme
  • Private health insurance for you and your family
  • Monthly meal allowance
  • Developmental 360° feedback framework
Things to weigh
  • No salary listed
  • The role requires local presence in Colombia
  • The company operates in the gambling industry, which may not appeal to all candidates
Job score3.4/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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