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← Justworks

Associate Customer Onboarding Manager

Justworks
Location
New York, New York
Posted
12 days ago
Department
Customer Success
Salary
$29.81 to $35.10
What they actually want (must-haves)
  • 1–3 years of experience in a customer-facing, operations, or support role
  • Strong organizational, written, and verbal communication skills
  • High attention to detail with the ability to manage multiple priorities
  • Ability to follow structured processes while adapting to customer needs
  • Aptitude for learning new products and subject matter
What the job really is

As an Associate Customer Onboarding Manager at Justworks, you will guide new customers through the onboarding process, ensuring a smooth implementation experience. Your role involves managing timelines, addressing customer inquiries, and maintaining communication to support customers in utilizing the platform effectively. You will also collaborate with internal teams to resolve any onboarding challenges and ensure that key milestones are met.

Benefits
  • Welcoming and casual environment
  • Great benefits
  • Wellness program offerings
  • Company retreats
  • Opportunity to interact with leaders in the startup community
Things to weigh
  • Base wage range is $29.81 to $35.10 per hour, but actual compensation may vary based on multiple factors
  • Role emphasizes structured processes, which may limit flexibility in approach
Job score4/5
Benefits3/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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