HHiring Reality
← Juno Veterinary

Member Experience Coordinator - Yaletown

Juno Veterinary
Location
Vancouver, British Columbia, Canada
Posted
25 days ago
Department
In-Clinic Support
Salary
$19-23
What they actually want (must-haves)
  • 2+ years in customer service and/or member experience as a customer-facing representative
  • Strong communication skills both verbal and written
  • Ability to contribute to a positive and productive clinic environment
  • Multitasking skills
  • Excellent organization and attention to detail
  • Tech savvy and quick to learn new systems
Nice to have
  • Prior experience within a veterinary clinic considered an asset
  • Keen on relationship building and empathy
What the job really is

As a Member Experience Coordinator at Juno Veterinary, you will serve as the Experience Steward, ensuring that every interaction reflects the Juno Standard of Care. Your day-to-day responsibilities will include welcoming members and their pets, managing clinic flow, coordinating communications, and supporting the medical team. You will play a key role in fostering a positive clinic culture while balancing empathy and professionalism in a fast-paced environment.

Benefits
  • Hourly compensation range of $19-23 per hour
  • Potential for compensation above the stated range based on experience and impact
  • Commitment to fair and competitive compensation
  • Opportunities for growth and development
Things to weigh
  • Requires schedule flexibility, including evenings and weekends
  • Role may not be suitable for those who prefer behind-the-scenes work or are uncomfortable with sensitive situations like end-of-life care
  • Fast-paced environment may be stressful for some candidates
Job score3.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Juno Veterinary?

See how your résumé matches this role — and tailor it from what actually gets interviews.