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← Jump Trading

Tech Services Helpdesk

Jump Trading
Location
London
Posted
1 month ago
Department
Operations
What they actually want (must-haves)
  • Strong interpersonal skills with a service-oriented mindset
  • Excellent organisational abilities and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Team player who takes initiative and adapts quickly to change
  • Strong judgment and ability to handle sensitive/confidential information appropriately
  • Strong IT troubleshooting techniques
What the job really is

In the Tech Services Helpdesk role, you will support the Technical Services team by ensuring smooth office operations and providing Level 1 tech support for basic troubleshooting on Windows and Mac platforms. Your day-to-day tasks will include assisting with hardware setup, mobile device configuration, and maintaining internal documentation, all while delivering exceptional customer service to employees and visitors.

Benefits
  • Private Medical, Vision and Dental Insurance
  • Travel Medical Insurance
  • Group Pension Scheme
  • Group Life Assurance and Income Protection Schemes
  • Paid Parental Leave
  • Parking and Commuter Benefits
Things to weigh
  • This is an in-office position (5 days/week) which may not suit remote work preferences.
  • Flexibility for occasional travel to other offices may be required.
  • The role involves basic troubleshooting and support, which may not appeal to those seeking advanced technical challenges.
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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