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Customer Success Engineer - YouTrack

JetBrains
Location
Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Prague, Czech Republic; Remote, Germany
Posted
26 days ago
Department
YouTrack Growth
What they actually want (must-haves)
  • At least three years of customer-facing experience in project management, software development, or a related discipline
  • Fluent in English, both spoken and written
  • Strong interpersonal communication skills, both verbal and written
  • Comfortable giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos
  • Technical background with experience in developer tools and hands-on experience in software development, QA, system administration, release automation, or a related field
  • Ability to work efficiently and independently in a distributed team
Nice to have
  • German language skills
What the job really is

As a Customer Success Engineer for YouTrack, you will be responsible for building and maintaining relationships with customers and partners, providing technical guidance, onboarding new customers, and delivering training sessions. You will also develop sales and promotional materials, manage large accounts, and act as a liaison between customers and the product team, ensuring successful deployments of YouTrack.

Things to weigh
  • No salary listed
  • Role involves both technical and customer-facing responsibilities, which may require a diverse skill set
  • The position is remote-friendly, but may involve travel for in-person presentations
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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