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← JetBrains

Enterprise Customer Success Engineer (Post-Sales) - US - Portuguese or Spanish speaker

JetBrains
Location
Foster City, California; Marlton, New Jersey; Remote, United States
Posted
1 month ago
Department
Customer Solutions & Engineering
What they actually want (must-haves)
  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
  • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field
  • Hands-on knowledge of AI/LLMs in the field of software development
  • Strong verbal and written communication skills in English and the local language of your office
  • Exceptional presentation skills for demonstrating JetBrains products to customers
  • The ability to quickly identify and address technical and business challenges related to software development tooling
What the job really is

As an Enterprise Customer Success Engineer at JetBrains, you will serve as a technical point of contact for enterprise customers, helping them adopt JetBrains products to achieve their business goals. Your role involves managing technical relationships, advocating for customers within the company, and collaborating with account teams to develop strategies for account growth. You will also provide insights for product enhancements and assist in overcoming technical challenges related to software development tooling.

Benefits
  • Base salary range of $120,000 — $180,000 USD
  • Eligibility for additional compensation such as an annual bonus, commission, or other incentive compensation
Things to weigh
  • No specific technologies or tools mentioned, which may affect clarity on technical stack
  • Role involves travel, which may not suit all candidates
  • Fast-paced and dynamic environment may be challenging for some
  • Vague on specific metrics for success or performance evaluation
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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