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← JetBrains

Enterprise Customer Success Engineer (Post-Sales) - US

JetBrains
Location
Foster City, California; Marlton, New Jersey; Remote, United States
Posted
1 month ago
Department
Customer Solutions & Engineering
What they actually want (must-haves)
  • Proven experience in technical consulting, technical customer success, or other customer-facing technical roles
  • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field
  • Hands-on knowledge of AI/LLMs in the field of software development
  • Strong verbal and written communication skills in English and the local language of your office
  • Exceptional presentation skills for demonstrating JetBrains products to customers
  • The ability to quickly identify and address technical and business challenges related to software development tooling
What the job really is

As an Enterprise Customer Success Engineer at JetBrains, you will serve as a technical point of contact for enterprise customers, helping them adopt JetBrains products and ensuring they achieve their desired business outcomes. Your role involves managing technical relationships, advocating for customers within the company, and collaborating with account teams to develop strategies for account expansion. You will also provide technical advice, recommend product enhancements, and stay updated on technology trends relevant to software development.

Benefits
  • Base salary range of $120,000 — $180,000 USD
  • Potential for additional compensation such as an annual bonus, commission, or other incentive compensation
Things to weigh
  • No specific mention of remote work flexibility beyond hybrid options
  • Salary range is provided but may vary based on experience and location
  • The role requires travel, which may not suit all candidates
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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