HHiring Reality
← Jama Software

Developer Support Engineer

Jama Software
Location
Remote - EMEA
Posted
20 days ago
Department
Solutions and Support
What they actually want (must-haves)
  • 3–6 years supporting Java-based web applications
  • Experience navigating databases and writing SQL queries (MySQL / MSSQL)
  • Strong Linux command line experience for log analysis and system configuration
  • Experience troubleshooting firewalls, proxies, and networking issues
  • Experience working with REST APIs
  • Experience supporting SaaS applications or web applications
Nice to have
  • Computer Science degree or related technical discipline
  • Experience with ArangoDB or other NoSQL databases.
What the job really is

The Developer Support Engineer at Jama Software provides advanced technical support for backend, integration, database, and configuration issues in both cloud and self-hosted environments. Daily responsibilities include troubleshooting complex incidents, analyzing logs and database queries, debugging application behavior, and collaborating with customers and engineering teams to resolve issues and improve product documentation.

Benefits
  • Virtual first and culturally diverse work environment spanning 8 countries
  • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions
  • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.
Things to weigh
  • No salary listed
  • Role involves on-call rotations which may impact work-life balance
  • The position requires strong independent problem-solving skills.
Job score3/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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