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← IXL Learning

Associate IT Help Desk Specialist

IXL Learning
Location
San Mateo, CA
Posted
18 days ago
Department
IT
Salary
$25.00 to $28.00
What they actually want (must-haves)
  • Bachelor’s degree
  • Strong written and oral communication skills
  • Exceptional critical thinking, research, and problem-solving skills
  • Ability to prioritize tasks and work efficiently
  • Customer-centric attitude with a strong passion for helping others
  • Detail-oriented and exceptionally organized
Nice to have
  • Some experience in a customer-facing role in a corporate setting
What the job really is

As an Associate IT Help Desk Specialist at IXL Learning, you will provide technical support to employees in the San Mateo office. Your responsibilities include troubleshooting hardware and software issues across various operating systems, managing support tickets, and assisting with office-wide systems like Google Workspace. You will also be tasked with developing documentation for internal processes and training resources.

Benefits
  • Base hourly rate of $25.00 to $28.00 per hour
  • Benefits included
Things to weigh
  • Full-time position requires in-office work Monday-Friday
  • Pay range is determined by role, level, and location, with individual pay based on various factors
Job score3.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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