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Customer Operations Executive, MyTutor

IXL Learning
Location
London, England
Posted
1 month ago
Department
Customer Services
What they actually want (must-haves)
  • Bachelor’s degree
  • Strong written and verbal communication skills
  • Genuine interest in solving problems and delivering positive outcomes for customers
  • Ability to manage competing priorities and stay organized
  • High attention to detail
  • Proactive mindset
Nice to have
  • Experience in a customer-facing or customer-adjacent role, ideally in a fast-paced service, operations, or marketplace environment
What the job really is

As a Customer Operations Executive at MyTutor, you will be responsible for providing excellent support to parents, pupils, tutors, and schools through various live channels, including phone, email, and chat. Your role will involve handling customer queries, ensuring resolutions, and contributing to operational tasks to maintain the smooth functioning of the platform. You will also have opportunities to improve processes and build expertise in specific areas over time.

Things to weigh
  • Role involves weekend shifts, typically one weekend day per month
  • Position subject to an Enhanced DBS Disclosure check with children's barred list check
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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