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← Ivalua

Customer Application Engineer

Ivalua
Location
Pune
Posted
1 month ago
Department
Customer Support (Run)
What they actually want (must-haves)
  • Minimum 4 years of experience on L3/L4 Software Product Technical Support Process
  • Experience as a developer in object-oriented language (ideally C#)
  • Mastery of SQL (writing and optimizing queries)
  • Experience in technical support and customer management
  • Excellent written and verbal communication skills
  • Strong autonomy and good management of priorities
Nice to have
  • Preferred University degree in BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field
  • Experience working on AI - Claude Code
  • Experience in the procurement domain
What the job really is

As a Customer Application Engineer at Ivalua, you will manage customer relationships and provide technical support for the Ivalua procurement solutions. Your responsibilities include troubleshooting, application performance tuning, and ensuring customer satisfaction through regular meetings and follow-ups. You will also analyze customer needs, prepare for upgrades, and participate in training and workshops.

Benefits
  • Hybrid working model (3 days in the office per week)
  • Snacks and weekly lunches in the office
  • Exceptional training and career development program
  • Regular social events, competitive outings, team running events, and musical activities
Things to weigh
  • No salary listed
  • Role involves technical support which may not be as innovative as development roles
  • Customer relationship management skills development may vary based on account assignments
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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