HHiring Reality
← Intelligent Technical Solutions

Service Coordinator (Remote)

Intelligent Technical Solutions
Location
International
Posted
1 month ago
Department
Operations - Reactive
What they actually want (must-haves)
  • Strong written and verbal communication skills
  • Fluent in written and spoken English
  • Exceptional interpersonal skills
  • At least 6 months of Customer Service Experience
  • A home office set up that meets specified technical requirements
  • Excellent command of the English language both spoken and written
Nice to have
  • Experience with Managed Service Providers (MSPs) is highly desirable
  • Flexible and willing to work a rotating schedule, including daytime and after-hours shifts
What the job really is

The Service Coordinator is responsible for managing client communications and support tickets, ensuring client satisfaction through effective triage and coordination of service requests. Daily tasks include answering calls, scheduling technical resources, auditing completed tickets, and utilizing ConnectWise for ticket management. The role also involves following up with clients and identifying trends in ticket handling to improve service delivery.

Benefits
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
Things to weigh
  • Pay rate starts at $4.00/hr, which may vary by experience and location
  • Cultural fit is emphasized, which may require alignment with company values
  • Home office requirements are specific and may limit candidates without the necessary setup
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to Intelligent Technical Solutions?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →