HHiring Reality
← Intelligent Technical Solutions

IT Technician II (Remote)

Intelligent Technical Solutions
Location
International
Posted
1 month ago
Department
Operations - Reactive
What they actually want (must-haves)
  • Experience with Windows and Mac OS troubleshooting
  • Minimum two years in Helpdesk support or a similar role
  • Skilled in application troubleshooting, PC deployments/imaging, and user profile management
  • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
  • Basic experience with Microsoft Entra Admin Center
  • Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
Nice to have
  • Experience with Managed Service Providers (MSPs) is highly desirable
  • Active IT Certifications are preferred
  • Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
  • Able to provide NBI Clearance (for PH applicants)
What the job really is

As an IT Technician II at Intelligent Technical Solutions, you will provide remote IT support, focusing on troubleshooting and resolving various technical issues for clients. Your responsibilities will include addressing workstation and printer issues, supporting business applications, and participating in an on-call rotation for after-hours support. You will also manage basic server and networking issues while ensuring high standards of customer service.

Benefits
  • Comprehensive Health Plans / HMO (Employee & Dependent/s)
  • Life Insurance
  • Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
  • Paid Time Off (starts at 15 days per year)
  • Maternity/Paternity Leave
  • Paid US Holiday
Things to weigh
  • Pay rates start at $7.03/hour, which may vary by experience and location
  • Role requires participation in an on-call rotation for after-hours support
  • Strong cultural fit with the company's core values is emphasized
  • Candidates must have a home office setup that meets specific technical requirements
Job score3.2/5
Benefits5/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

Applying to Intelligent Technical Solutions?

See how your résumé matches this role — and tailor it from what actually gets interviews.