IT Technician II Onsite (Dallas, TX)

Intelligent Technical Solutions

Location

Dallas, Texas

Posted

1 month ago

Department

Operations - Reactive

What they actually want (must-haves)

Willing to work full-time on-site at the company office or client locations
Experience with Windows and Mac OS troubleshooting
Minimum two years in Helpdesk support or a similar role
Skilled in application troubleshooting, PC deployments/imaging, and user profile management
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications

Nice to have

Experience with Managed Service Providers (MSPs) is highly desirable
Active IT Certifications are preferred

What the job really is

As an IT Technician II at Intelligent Technical Solutions, you will provide onsite and remote IT support, addressing a variety of technical issues such as workstation operating systems, printers, and business applications. Your role will involve troubleshooting, system updates, and participating in an on-call rotation for after-hours support, ensuring high standards of IT service for clients.

Benefits

Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave

Things to weigh

Pay rates vary by experience and location, starting at $22.62/hour up to $27.26/hour
Participation in an on-call rotation may require after-hours and weekend availability

Job score3.4/5

Benefits5/5

Freshness4/5

Career value4/5

Role clarity4/5

Pay transparency0/5

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