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← Iterative Health

Technical Services Engineer – Site Infrastructure & Enablement

Iterative Health
Location
Cambridge, Massachusetts, United States, New York, New York, United States
Posted
24 days ago
Department
Solutions & Services
What they actually want (must-haves)
  • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Clinical Research, Life Sciences, Business Operations, or a related field, or equivalent professional experience
  • 3+ years of relevant experience supporting clinical research sites, healthcare operations, technical services, field support, IT, or comparable multi-site environments
  • Demonstrated ability to independently own Tier 1 support requests from intake through resolution
  • Experience supporting clinical or healthcare technology, including end-user hardware, software, peripherals, connectivity, applications, EHRs, and other site systems
  • Experience supporting site equipment and technology throughout the lifecycle, including procurement, inventory, shipping, deployment, installation, troubleshooting, replacement, and asset management
  • Experience coordinating with external vendors and service providers
Nice to have
  • Experience completing or supporting Feasibility Questionnaires, Vendor Assessments, and InfoSec Assessments
  • Experience providing Tier 1 support for Compliance and Quality Management Systems
  • Experience administering or supporting clinical research systems and applications
  • Experience deploying and managing CTMS templates
  • Experience supporting EHR integration implementation and video-recording workflows
What the job really is

As a Technical Services Engineer at Iterative Health, you will support managed clinical research sites by ensuring they have the necessary technical and operational support. Your responsibilities will include providing Tier 1 support for site inquiries, managing medical equipment requests, coordinating with vendors, and troubleshooting technical issues. You will also document processes and collaborate with various teams to enhance site operations and efficiency.

Benefits
  • Hybrid work environment with in-office collaboration two days per week
  • Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered
  • Mental health and wellness support through Spring Health
  • Health HSA or FSA options, and commuter FSA contributions
  • Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
  • 401(k) program with a company match of up to 3%
Things to weigh
  • No specific mention of the technology stack used
  • Travel required to managed clinical sites may impact work-life balance
  • Role involves a mix of technical support and operational tasks, which may appeal to some but not others
Job score3.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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