HHiring Reality
← IronMountain Solutions

Business Systems Analyst

IronMountain Solutions
Location
Vienna, VA
Posted
17 days ago
Department
Maritime & DHS Support Services
What they actually want (must-haves)
  • A minimum of ten (10) years of hands-on experience with contact center operations software (Avaya, Genesys, NICE, Cisco)
  • Experience with Automatic Call Distributors (ACD) and Interactive Voice Response (IVR)
  • Strong working knowledge of networking technologies including routers, switches, firewalls, TCP/IP, VoIP, and SIP Trunking
  • Advanced troubleshooting and problem-solving abilities
  • Strong skills in analyzing complex problems, processes, and systems to propose solutions
  • Strong oral and written communication skills
Nice to have
  • Experience with web, chat, email, social media, SMS/text, mobile, and fax contact center features
  • Experience with business intelligence software, XML, and client certificates
  • Experience in telecommunications architecture, system analysis, and networking
  • Experience with scripting languages such as Python, Java, SQL
  • Experience querying databases (SQL expertise preferred)
What the job really is

The Business Systems Analyst at Iron Mountain Solutions will support the SEVP Response Center by providing technical and analytical expertise. This role involves liaising between business units, technical teams, and federal stakeholders to resolve SEVIS-related issues and improve workflows. Daily responsibilities include administering contact center software, conducting system testing, preparing reports, and recommending process improvements.

Things to weigh
  • No salary listed
  • Role requires strong communication skills to translate technical information for non-technical audiences
  • The position involves a hybrid work environment, which may require flexibility in work location
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to IronMountain Solutions?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →