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← Iovance Biotherapeutics

IT Support Analyst II [Contract to Hire]

Iovance Biotherapeutics
Location
Philadelphia, PA
Posted
19 days ago
Department
0052-IT INFRASTRUCTURE
What they actually want (must-haves)
  • 2+ years of experience in providing IT Helpdesk support in a fast-paced business environment
  • Strong Microsoft 365 proficiency (Outlook, Word, Excel, PowerPoint, Teams)
  • Strong hardware troubleshooting and repair skills with desktops, workstations, laptops, printers, and mobile devices
  • Experience supporting executives IT
  • Broad experience of IT with strong understanding of networks, servers and telecoms
  • Strong customer service skills
Nice to have
  • Microsoft 365, SharePoint, Entra ID (Azure AD)
  • Lenovo and Dell Laptops (Win 11)
  • SSO (Okta), MFA (Okta)
  • Experience with Microsoft Intune for device enrollment, policy configuration, compliance management, and application deployment across Windows, iOS, and Android platforms
  • Familiarity with Intune Autopilot for zero-touch device provisioning and automated Windows deployment
What the job really is

The IT Support Analyst II will provide on-site and remote IT support for Iovance staff, focusing on troubleshooting and resolving helpdesk tickets. Daily responsibilities include managing hardware and software issues, supporting audio/video equipment, and assisting with mobile device management. The role also involves documentation, training new hires, and collaborating with vendors to enhance IT operations.

Things to weigh
  • Position is fully onsite at the Manufacturing Facility
  • Up to 5-10% travel may be required
  • No salary listed
  • Role involves physical demands such as lifting and prolonged periods of standing or sitting
Job score2.4/5
Benefits1/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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