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← InvGate

Senior Application Support Analyst

InvGate
Location
India
Posted
1 month ago
Department
Technical assistance and Support
What they actually want (must-haves)
  • Fluent in English with excellent written and verbal communication skills (at least C1 level)
  • 3+ years of experience supporting SaaS or complex enterprise applications for external users
  • Strong communication and troubleshooting skills
  • Ability to work with overlap to EMEA/APAC business hours, with shifts typically starting around 6am IST
Nice to have
  • Knowledge of Active Directory and LDAP for user authentication and management
  • Familiarity with Windows and Linux operating systems and experience working within virtualized environments
  • Administration of Apache and a solid understanding of network connectivity and protocols
  • Familiarity with RESTful APIs and tools like Insomnia, Postman, or cURL
  • Ability to write and execute SQL queries for data analysis
What the job really is

The Senior Application Support Analyst role at InvGate involves providing technical support to clients, focusing on troubleshooting complex application issues and guiding clients on best practices for using the platform. The analyst will collaborate with development and customer success teams to enhance product functionality and resolve client requests, while also working closely with IT administrators and enterprise customers.

Things to weigh
  • Client-facing role may require strong interpersonal skills and adaptability to client needs
  • No specific salary or benefits mentioned in the posting
  • Role involves troubleshooting which may include dealing with high-pressure situations when resolving client issues
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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