Customer Support Manager, Provider Enablement

As a Customer Support Manager at Interwell Health, you will lead a team of Support Analysts in providing timely and professional resolution of customer issues related to the Interwell Acumen™ EHR and other programs. Your responsibilities include managing daily support operations, overseeing ticket triage, ensuring quality and performance metrics are met, and fostering a customer-first culture. You will collaborate with various internal teams to enhance support processes and drive continuous improvement in customer service delivery.

• No salary listed
• The role requires strong leadership and operational skills, which may be challenging in a fast-paced environment
• Epic experience is beneficial but not mandatory, indicating a focus on customer support leadership over specific technical skills