Senior Manager, Service Reliability and Customer Operations

The Senior Manager, Service Reliability & Customer Operations at InterSystems will lead global teams focused on operating and improving the Managed Services platform. This role involves technical leadership, operational management, and customer engagement, with responsibilities including service reliability, security, compliance, and enhancing customer experience. The manager will oversee major incidents, operational readiness, and team development while balancing customer needs and operational efficiency.

• No salary listed
• Role involves significant leadership and operational responsibilities, which may require high stress during major incidents.
• Experience in regulated environments may be necessary, indicating a potentially complex operational landscape.