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Full Time Floor Leader - Burlington Mall

Internal Job Board
Location
Burlington, Massachusetts, United States
Posted
19 days ago
Department
Retail
What they actually want (must-haves)
  • Minimum 1 year of experience in customer service and sales
  • Experience in cash handling and opening/closing procedures
  • Supervisory experience involving coaching, feedback, and training
  • Problem-solving issues related to customer service in day-to-day operations
  • Experience in a fast-paced team environment
  • Knowledge and passion for skincare, natural beauty, and ethical business
Nice to have
  • Experience with consultation-based customer service models
  • Experience analyzing sales metrics
  • Experience working in skincare or cosmetics
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Fluency in Spanish, French or other languages
What the job really is

As a Full Time Floor Leader at Lush, you'll support the Store Management Team by driving sales, managing store operations, and leading a team of sales associates. Your daily responsibilities include coaching staff, ensuring exceptional customer service, handling cash transactions, and maintaining store visuals. You'll also engage with customers about Lush's brand values and foster a positive work environment that promotes teamwork and inclusivity.

Things to weigh
  • No salary listed other than a fixed hourly rate of $18.50
  • Role involves a significant focus on customer interaction and team leadership, which may not suit all candidates
  • Emphasis on diversity, equity, inclusion, and belonging may require candidates to engage in related discussions and initiatives
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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