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IT Support Technician

Interdependence
Location
Remote
Posted
2 months ago
Department
Operations
What they actually want (must-haves)
  • 5–8+ years of experience in IT support, helpdesk operations, desktop support, or a similar technical support role
  • Strong hands-on experience administering Microsoft 365, including Exchange, Teams, SharePoint, and Intune
  • Experience managing user accounts, permissions, maintaining licensing, along with onboarding/offboarding
  • Strong troubleshooting skills across common hardware, software, authentication, networking, and Microsoft 365-related issues
  • Proven experience supporting a fully remote or distributed workforce
  • Comfortable serving as the primary IT resource for a small organization and making independent decisions with minimal supervision
What the job really is

The IT Support Technician will be responsible for managing day-to-day IT operations, providing technical support to approximately 100-130 employees, and improving internal IT processes. This role involves troubleshooting Microsoft 365 issues, managing user accounts, and ensuring efficient IT workflows while collaborating directly with executive leadership. The technician will also document processes, support network devices, and participate in disaster recovery planning.

Things to weigh
  • Role requires independent decision-making with minimal supervision, which may not suit everyone
  • Fast-paced, entrepreneurial environment may lead to shifting priorities
  • No specific mention of salary or benefits in the posting
Job score2.2/5
Benefits1/5
Freshness1/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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