HHiring Reality
← Fin

Technical Support Specialist

Fin
Location
Sydney, Australia
Posted
18 days ago
Department
Customer Support
What they actually want (must-haves)
  • 3-4+ years of technical support experience, ideally within a software/SaaS environment
  • Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
  • A basic understanding of APIs and webhooks, navigating developer documentation
  • Strong customer focus
  • Strong communication skills
  • Strong problem solving skills
Nice to have
  • Experience using Intercom, or similar SaaS platforms
  • Experience as Tier 2 or similar level of support
  • Experience in coaching & mentoring teammates
  • Experience in helping customers make the most of their current subscriptions
  • Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues
What the job really is

As a Technical Support Specialist at Fin, you will handle complex technical queries related to the AI Customer Agent platform, providing world-class customer support and collaborating with customers to enhance their experience. Your role involves debugging issues, communicating effectively with customers, and working closely with product teams to drive improvements. You will also utilize AI tools and your technical knowledge to increase team efficiency and contribute to a culture of continuous improvement.

Things to weigh
  • No specific salary or benefits listed
  • Hybrid working policy requires at least three days in the office per week
  • Emphasis on continuous learning and feedback may require adaptability
  • Role involves significant customer interaction, which may not suit everyone
Job score2.6/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

Applying to Fin?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →