Customer Success Manager, High Touch

As a High Touch Customer Success Manager at Fin, you will engage with major clients to ensure their success in implementing AI-driven customer service solutions. Your responsibilities include building relationships with C-suite leaders, facilitating project requirements, collaborating with engineers, and monitoring product usage to optimize outcomes. You will also advocate for customer needs internally and lead strategic planning sessions to drive adoption and process improvements.

• Base salary range of $150,300-$179,525
• Eligibility for corporate bonus program or sales incentive
• Stock in the form of Restricted Stock Units (RSUs)
• Hybrid working policy with at least three days in the office per week
• Programs designed to support health, wellbeing, family, time away from work, and financial future

• No specific mention of training or onboarding processes for new hires
• The role requires managing a broad portfolio which may lead to competing demands
• The company has a policy of not engaging in social or political topics, which may affect workplace discussions