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← InStride Health

Manager of IT Operations

InStride Health
Location
Remote, US
Posted
20 days ago
Department
Technology
What they actually want (must-haves)
  • 5+ years of progressive experience in IT operations and systems administration
  • Direct people-management experience supervising, developing, and mentoring technical or support staff
  • Deep technical mastery of enterprise identity administration, including RBAC design, SSO/SCIM integrations, and provisioning workflow automation
  • Strong hands-on experience managing macOS fleets (~400 endpoints) using MDM and cloud collaboration platforms
  • Proven track record of building operational reporting dashboards and structuring data into actionable metrics for leadership
  • Capable of operating within regulated healthcare or compliance environments (HIPAA, SOC 2)
Nice to have
  • Experience or familiarity administering cloud telephony (Zoom Phone IVR/queues), Jira Service Management, or CRM tools (Zoho)
  • Practical experience applying AI tools to operational workflows within a secure, compliant environment
  • Direct experience with Iru (Kandji) and Google Workspace
What the job really is

The Manager of IT Operations at InStride Health will oversee the IT team's operational structure, including sprint planning and ticket management, while directly managing a team of IT support specialists. This role involves technical leadership, automation of manual processes, and ensuring compliance with operational standards in a remote setting. The manager will also be responsible for enterprise identity management, cloud collaboration administration, and cross-functional partnerships to streamline IT operations.

Benefits
  • Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day)
  • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
  • Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
  • Opportunity to work with talented and experienced team members
  • Fully virtual: work from the comfort of your home with periodic in-person retreats
Things to weigh
  • No specific mention of the technology stack beyond IAM and cloud collaboration tools
  • Role involves significant management responsibilities, which may limit hands-on technical work
  • Salary range provided, but actual starting salary is individualized and may vary based on factors
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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