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← InStride

Sr. Client Success Specialist

InStride
Location
Los Angeles, CA or Remote
Posted
10 days ago
Department
Operations
What they actually want (must-haves)
  • 2+ years of experience in corporate client success and/or corporate client services role
  • Exceptional ability to build trust and foster long-term partnerships
  • Skilled at delivering clear, compelling presentations
  • Proficient in analyzing data to uncover trends and solve problems
  • Demonstrated ability to optimize processes for enhanced efficiency
  • Outstanding interpersonal, verbal, and written communication skills
What the job really is

The Senior Client Success Specialist at InStride will focus on developing and managing partner relationships, driving growth strategies, and ensuring client satisfaction. This role involves acting as the primary liaison for scholarship-only client accounts, analyzing customer health metrics, and collaborating with internal teams to enhance program delivery. The specialist will also be responsible for executing account strategies, maintaining revenue generation, and facilitating key operational elements for client programs.

Benefits
  • Eligible to enroll in 2,800+ online certificate and degree programs through the Step Forward program
  • 401(k) plan with company match
  • Flexible vacation policy
  • Paid family leave
  • Best-in-class health care benefits
Things to weigh
  • Compensation range is $75,000 — $85,000 USD, but final offer amounts depend on multiple factors
  • No specific mention of remote work benefits or requirements beyond location eligibility
  • Role involves a significant focus on client relationship management and operational excellence, which may require strong organizational skills
Job score3.2/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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