HHiring Reality
← Instacart

Director, IT Operations

Instacart
Location
San Francisco- Remote
Posted
12 days ago
Department
IT
What they actually want (must-haves)
  • Proven track record of leading a large, multi-disciplinary IT operations team at a mid-to-large technology company.
  • Experience managing teams of 20 or more people across multiple IT functions, with direct oversight of managers.
  • Budget ownership and financial accountability at scale, managing IT budgets of $5M or more.
  • Demonstrated ability to lead organisational change and innovation, building the vision for IT Operations.
  • Authentic, transparent leadership style with a track record of building trust-based relationships with direct reports and senior stakeholders.
Nice to have
  • Familiarity with Corporate Engineering tooling (Okta, Google Workspace, Slack, Risotto).
  • Experience leading IT operations through a significant company transition such as IPO, rapid headcount growth, M&A, or international expansion.
  • Hands-on experience integrating AI or automation tools into IT service delivery and end-user support workflows.
What the job really is

As the Director of IT Operations at Instacart, you will lead a team responsible for IT Support, IT Logistics, and AV & Executive Support, ensuring high performance and service excellence. You will set the strategic vision for IT Operations, drive innovation, and enhance IT support through AI-powered tools while managing a budget of $5M or more. The role involves partnering with various departments to improve corporate security standards and streamline IT logistics as the company expands internationally.

Benefits
  • Highly market-competitive compensation and benefits.
  • Eligibility for a new hire equity grant and annual refresh grants.
Things to weigh
  • No specific information on additional benefits beyond compensation and equity grants.
  • Base pay range is provided only for San Francisco candidates, which may not apply to remote workers.
  • The role requires a proactive approach to innovation and change, which may involve significant challenges.
Job score3/5
Benefits1/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Instacart?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →