HHiring Reality
← Infinitum

Director of Technical Services

Infinitum
Location
Austin
Posted
12 days ago
Department
10701 - Field Services
What they actually want (must-haves)
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electromechanical/Industrial Technology, or a closely related field — or equivalent Industrial or Military experience
  • 8+ years of progressive technical experience with industrial electromechanical systems, including 3+ years leading or managing technicians and/or engineers
  • Deep, hands-on expertise with 480VAC (3-phase) industrial motors and Variable Frequency Drives (VFDs)
  • Strong working knowledge of HVAC systems and control systems (PLC/BMS, sensors, and communication protocols such as MODBUS and BACnet)
  • Demonstrated ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings, and to diagnose from expected voltage/current readings
  • Proven experience developing and delivering technical training and building service processes in a manufacturing environment
Nice to have
  • Experience with power electronics, motor drives, or integrated motor-drive products
  • Familiarity with relevant standards — NEC, NEMA, AMCA 204, IEEE 519 — and their application to service and commissioning
  • Background in process development / continuous improvement methodologies (8D/RCCA)
  • Experience with field-service management and ERP/PLM systems for service tracking and warranty management
  • Experience building certification programs or technical academies for field technicians
What the job really is

The Director of Technical Services will oversee the technical operations of field service, commissioning, and customer support for motor and control system products. This role involves leading a team of technicians and engineers, providing technical expertise for troubleshooting and resolving complex issues, and developing training programs. The position requires collaboration with various departments to enhance service processes and improve customer satisfaction in the Commercial & Industrial market.

Benefits
  • Comprehensive Health Coverage (Medical/Dental/Vision)
  • Short-Term & Long-Term Disability Coverage
  • Health Savings Account (HSA) - includes employer contributions
  • Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account
  • 401(k) - Traditional and Roth
  • Open Paid Time Off (PTO)
Things to weigh
  • Role involves significant travel (25-40%) which may impact work-life balance
  • Position requires deep technical expertise in a specialized field which may limit broader career flexibility
  • The role is heavily focused on team management and process improvement, which may not appeal to those seeking a purely technical position
Job score3.6/5
Benefits4/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

Applying to Infinitum?

See how your résumé matches this role — and tailor it from what actually gets interviews.

Calculate resume scoreGenerate resume to apply
Job Link →