HHiring Reality
← Impact.com

Customer Solutions Specialist II

Impact.com
Location
Cape Town
Posted
12 days ago
Department
Customer Experience
What they actually want (must-haves)
  • 2+ years of hands-on technical support experience (ideally B2B SaaS)
  • Degree/qualification in a technical or business field, or equivalent practical experience in SaaS/web tech
  • Working knowledge of HTML/CSS/JS, APIs, SQL, and SFTP
  • Understanding of affiliate marketing and basic business accounting
  • Strong analytical problem-solving skills
  • Excellent communication skills with the ability to translate complex concepts into customer-friendly guidance
What the job really is

As a Customer Solutions Specialist II at impact.com, you will provide technical support and client advocacy for a diverse range of customers using the platform. Your day-to-day tasks will include troubleshooting technical issues, managing customer inquiries via live chat and ticketing systems, and collaborating with cross-functional teams to enhance product functionality. You will also mentor team members and engage in continuous learning to improve your skills and service delivery.

Benefits
  • Flexible Working with Responsible PTO policy
  • Health and Wellness benefits including up to 12 fully covered therapy/coaching sessions per year
  • Restricted Stock Units (RSUs) as part of total compensation
  • Free Coursera subscription and PXA courses for continuous learning
  • Generous parental leave policy
  • Technology stipend for home office setup and monthly internet allowance
Things to weigh
  • No specific salary listed
  • Role requires handling potentially tense customer interactions
  • Technical aptitude required for troubleshooting and diagnostics
Job score3.4/5
Benefits3/5
Freshness5/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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