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← Impact.com

Associate Manager, Academy Operations

Impact.com
Location
Cape Town
Posted
13 days ago
Department
Product
What they actually want (must-haves)
  • 5+ years in education, enablement, or learning operations, including at least a year leading people
  • Strong project and programme management experience, with hands-on Jira and Asana proficiency
  • Experience in a SaaS environment, ideally within Customer Education, Academy, or Enablement
  • Confidence managing stakeholders across marketing, product, and customer-facing teams
  • A working understanding of instructional design, LMS architecture, and content production
  • A solutions-oriented mindset, strong attention to detail, and comfort making decisions when the picture isn't complete
Nice to have
  • Affiliate & Partnerships Industry Fundamentals Certification by PXA
  • Experience running a platform or LMS migration
  • Track record of applying AI or automation to creative or educational workflows
  • Familiarity with Confluence for process documentation, and with authoring tools like Rise or Thought Industries
What the job really is

As an Associate Manager in Academy Operations at impact.com, you will oversee the content roadmap for the PXA team, ensuring that stakeholder demands are met with high-quality learning content. Your responsibilities include managing the migration to a new learning management system, coordinating content production, and leading an operations team while driving efficiency through AI and automation.

Benefits
  • Flexible Working: Responsible PTO policy for time off
  • Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year and monthly gym reimbursement
  • A Stake in Our Growth: Restricted Stock Units (RSUs) with a 3-year vesting schedule
  • Investing in Your Growth: Free Coursera subscription and PXA courses
  • Parental Support: 26 weeks fully paid leave for primary caregiver and 13 weeks for secondary caregiver
  • Technology Financial Support: Technology stipend for home office setup and monthly internet allowance
Things to weigh
  • The role involves managing a migration to a new learning tech stack, which may present challenges during the transition.
  • The position requires a strong focus on project management and stakeholder communication, which may be demanding.
  • No specific salary or compensation details are provided in the posting.
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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