HHiring Reality
← Impact.com

Associate Customer Success Manager

Impact.com
Location
London
Posted
23 days ago
Department
Sales
What they actually want (must-haves)
  • 1+ years of experience in Affiliate, Partnerships, or Digital Marketing
  • 1+ years of experience in a client-facing role with a strong service-oriented approach
  • Strong communication skills
  • A passion for learning and a self-motivated drive to become a technical expert in SaaS tools
  • A collaborative mindset with attention to detail
What the job really is

As an Associate Customer Success Manager at impact.com, you will manage and grow a portfolio of small and medium-sized customers, focusing on retention and platform adoption. Your role involves providing account operations support for enterprise customers, delivering platform training, and collaborating with internal teams to develop tailored solutions. You will also handle issue escalation and act as a product champion, ensuring clients receive strategic guidance on partnership marketing.

Benefits
  • Flexible Working: Responsible PTO policy
  • Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year and monthly gym reimbursement
  • Restricted Stock Units (RSUs) as part of total compensation
  • Free Coursera subscription and PXA courses for continuous learning
  • Generous parental leave policy: 26 weeks fully paid for primary caregiver and 13 weeks for secondary caregiver
  • Technology stipend for home office setup and monthly internet allowance
Things to weigh
  • No specific salary information provided
  • Role involves managing multiple accounts in a fast-paced environment, which may be challenging for some candidates
Job score3/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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