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← Impact.com

Technical Services Engineer III

Impact.com
Location
Victoria, BC
Posted
1 month ago
Department
Customer Experience
Salary
$100,000 - $130,000
What they actually want (must-haves)
  • Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience
  • Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity
  • Strong understanding of the design, implementation, and support of client solutions on SaaS platforms
  • Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools
  • Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable
  • Excellent problem-solving and troubleshooting skills
Nice to have
  • Familiarity with affiliate marketing or the broader digital marketing ecosystem
  • A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone
What the job really is

As a Technical Services Engineer III at impact.com, you will support clients through the full lifecycle of their integration with the platform, from initial setup to ongoing optimization. Your role involves troubleshooting technical issues, collaborating with internal teams, and ensuring a seamless client experience. You will also contribute to technical documentation and identify tools to improve workflows.

Benefits
  • Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
  • Insurance coverage (life, short-term disability, long-term disability, and more)
  • Health Care Spending Account
  • Two different Employee Assistance Programs
  • Flexible Working: Responsible PTO policy
  • Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year, monthly gym reimbursement policy
Things to weigh
  • Salary range is provided, but it may vary based on skills and experience
  • Role involves significant client interaction, which may require strong interpersonal skills
  • Fast-paced environment may require effective prioritization under pressure
Job score4.4/5
Benefits5/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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