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End User Support Specialist

CGS Immersive
Location
Canada
Posted
23 days ago
Department
Immersive
What they actually want (must-haves)
  • 1–3 years of experience in end-user support, help desk, or technical support roles
  • Experience supporting hardware devices and end-users in a production environment
  • Strong troubleshooting and customer service skills
  • Comfortable providing phone-based technical support
  • Familiarity with ticketing systems and asset management tools
  • Ability to manage multiple requests with strong attention to detail
Nice to have
  • Experience supporting VR devices (Quest or similar)
  • Knowledge of device provisioning, MDM, or deployment workflows
  • Experience with shipping logistics and inventory coordination
  • Familiarity with SaaS platforms and user access management
What the job really is

The End-User Support Specialist provides Tier 1 technical and operational support for VR end-users, focusing on configuring and managing Quest devices. Daily tasks include troubleshooting user issues, managing device logistics, and collaborating with internal teams to ensure a seamless user experience. The role also involves maintaining support records and contributing to user documentation.

Benefits
  • A comprehensive benefits package (Health, Dental, Life Insurance and RRSP)
  • Remote work from home (available options)
  • The opportunity for career growth and development
  • A collaborative and inclusive work environment
Things to weigh
  • Salary range is relatively low for technical support roles
  • Role focuses heavily on Tier 1 support, which may limit exposure to more complex technical challenges
Job score2.6/5
Benefits2/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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