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Member Support Representative III - Support

ID.me
Location
Tampa, Florida, United States
Posted
1 month ago
Department
Member Support Representatives
What they actually want (must-haves)
  • High school diploma or equivalent
  • Minimum 2 years of experience in customer support role preferably in a contact center environment
  • Minimum 1 year of experience using Mac and/PC platforms for daily operations
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills and capable of de-escalating conflict
  • Proficiency in using video conferencing software like Zoom
What the job really is

As a Member Support Representative III at ID.me, you will assist members with identity verification through various communication channels including email, chat, phone, and video calls. Your responsibilities will include guiding members through verification steps, troubleshooting technical issues, and ensuring compliance with security protocols. This role requires maintaining professionalism and empathy while addressing member inquiries and documenting interactions accurately.

Benefits
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities
  • Shift differential for nights and overnights
  • Medical, Dental, and Vision Insurance
  • Eligible for 15 days of accrued Paid Time Off annually
  • Paid training and ongoing professional development
Things to weigh
  • On-site work required five days a week
  • Schedule is Wednesday–Saturday, 9:30 p.m. – 8:00 a.m.
  • Background check required including criminal background and credit report review
Job score2.8/5
Benefits3/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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