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Director, Customer Training

ICON
Location
Austin, Texas, United States
Posted
1 month ago
Department
Technology
What they actually want (must-haves)
  • 10+ years in customer training, customer education, or learning and development, preferably in a technology or industrial environment
  • 5+ years of people management, including building or scaling a team
  • Technical aptitude to learn a complex engineering or hardware product deeply
  • Demonstrated knowledge of instructional design methodology and adult learning theory
  • Strong track record of delivering training virtually, in person, and with technology
  • Demonstrated experience designing, implementing, and scaling training programs
Nice to have
  • Experience building a customer education or certification function from an early stage
  • Prior technical experience or education with hardware, robotics, or industrial technology
  • Experience implementing and administering LMS and credentialing platforms
  • Experience standing up programs for novel technologies, new markets, or new customer bases
  • Experience in a fast-paced, dynamic startup environment
What the job really is

The Director, Customer Training at ICON is responsible for creating and managing a comprehensive training program for operators of their robotic construction technology. This role involves developing the curriculum, overseeing hands-on training operations, and ensuring that customers are well-prepared to use ICON's products effectively. The director will also lead a team and work cross-functionally to align the training program with product developments and customer needs.

Things to weigh
  • No salary listed
  • Role requires on-site work in Austin, TX, which may limit remote work options
  • Focus on building a program from scratch may involve ambiguity and challenges typical of early-stage environments
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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