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Client Services Specialist

IANS
Location
Boston
Posted
20 days ago
Department
Client Services - 6000
What they actually want (must-haves)
  • Strong competency in customer empathy and desire to help people
  • Effective communication and presentation skills to both internal and external audiences
  • Ability to adapt/respond to different types of customer challenges while influencing outcomes
  • Ability to work autonomously in a fast-paced environment
  • Problem-solving skills with effective time management and attention to detail
  • Team player who displays initiative, passion, and positivity
Nice to have
  • Bachelor’s Degree preferred
  • History of extracurricular activities such as sports, student government, leadership roles, part-time or full-time work
What the job really is

The Client Services Specialist (CSS) role focuses on providing customer service and operational support in the Information Security sector. Daily tasks include hosting client calls, managing inquiries, coordinating with internal teams, and ensuring high client satisfaction. This position is ideal for recent graduates or those looking to transition into the field, offering opportunities for career growth within the company.

Benefits
  • $50,000 + bonus
  • Remote work option for those local to Boston, MA
  • Opportunity to gain customer-facing skills and grow career at IANS
Things to weigh
  • No specific mention of technical skills or tools used beyond Salesforce
  • Role may involve high-pressure situations due to fast-paced environment
  • Limited information on long-term career progression beyond initial role
Job score2.8/5
Benefits2/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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