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← Huntress

SOC Support Specialist- Eastern Time Zone

Huntress
Location
United States of America
Posted
12 days ago
Department
SOC Support
Salary
$50,000 to $65,000
What they actually want (must-haves)
  • Foundational understanding of cybersecurity concepts
  • Strong written and verbal communication skills
  • Ability to remain calm and empathetic during incidents
  • Sound judgment about urgency and priorities
  • Ability to follow documented processes and ask questions when needed
  • Comfort managing competing priorities in a dynamic queue
Nice to have
  • Experience in MSP, help desk, technical support, or customer support
  • Familiarity with Microsoft 365 or Entra
  • Basic SIEM and log-analysis experience
  • Basic networking knowledge related to VPNs and IP addresses
  • Experience communicating during incidents or documenting investigations
What the job really is

The SOC Support Specialist role is an entry-level position focused on assisting partners with security incidents and coordinating with various internal teams. Daily tasks include managing support requests, providing clear communication through multiple channels, and troubleshooting cybersecurity issues. The role involves structured training and opportunities for independent partner interactions, emphasizing customer support and incident management.

Benefits
  • 100% remote work environment
  • Generous paid time off policy
  • 12 weeks of paid parental leave
  • Comprehensive medical, dental, and vision benefits
  • 401(k) with a 5% contribution
  • Life and Disability insurance plans
Things to weigh
  • Entry-level role may have limited immediate career advancement opportunities
  • Requires working in the Eastern Time Zone
  • On-call/call-in coverage may be required occasionally
  • Role involves managing a global support queue which can be dynamic and fast-paced
Job score4.4/5
Benefits5/5
Freshness5/5
Career value3/5
Role clarity4/5
Pay transparency5/5

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