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SOC Support Specialist- Ireland Weekend Shift

Huntress
Location
Ireland
Posted
17 days ago
Department
SOC Support
What they actually want (must-haves)
  • Excellent customer service and communication skills
  • Solid understanding of cybersecurity
  • Demonstrated passion for cybersecurity
  • Exceptional written and verbal communication skills
  • Ability to remain calm and solution-focused during active security incidents
  • Strong ability to prioritize and manage a dynamic ticket queue
Nice to have
  • MSP or Help Desk experience
  • Microsoft 365/Entra experience
  • Basic understanding of SIEM concepts and log analysis
  • Basic understanding of networking concepts related to VPNs and IP addresses
What the job really is

As a SOC Support Specialist, you will serve as a key point of contact between partners and the Security Operations Center (SOC) team, providing exceptional customer support for incident reports and SIEM-related inquiries. Your role involves breaking down complex cybersecurity concepts for partners, leading calls during high-severity incidents, and collaborating with internal teams to ensure effective service delivery and partner satisfaction. This entry-level position requires strong communication skills and a passion for cybersecurity.

Benefits
  • 100% remote work environment
  • New starter home office set-up allowance (€480)
  • Generous personal leave entitlements
  • Digital monthly reimbursement (€111)
  • Travel to the US 1-2 times/year for company events
  • Pension
Things to weigh
  • Requires Tuesday-Saturday work days
  • Entry-level role may mean limited immediate advancement opportunities
  • No specific mention of training or onboarding processes for new hires
Job score3/5
Benefits4/5
Freshness4/5
Career value3/5
Role clarity4/5
Pay transparency0/5

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