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← Huntress

Product Support Specialist-UK

Huntress
Location
United Kingdom
Posted
1 month ago
Department
Product Support
What they actually want (must-haves)
  • Passion for customer support
  • Strong team-player mentality
  • Ability to adapt to changes in a hypergrowth environment
  • Practical experience supporting Microsoft Windows Operating Systems
  • Practical experience with macOS
  • Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM
Nice to have
  • Knowledge of Terminal and Bash
  • Experience with tools such as ProcMon and Process Explorer
  • Experience in configuring antivirus products and troubleshooting interactions with specialty software
  • Scripting experience with system configuration/management tools
What the job really is

As a Product Support Specialist at Huntress, you will be responsible for providing exceptional customer support to clients facing cybersecurity issues. This role involves troubleshooting technical problems, guiding customers through solutions, and collaborating with the support team to ensure timely resolutions. You will also have opportunities for training and mentoring to deepen your expertise in Huntress products and services.

Benefits
  • 100% remote work environment
  • New starter home office set up reimbursement (£398)
  • Generous personal leave entitlements
  • Digital monthly reimbursement (£92)
  • Travel to the US 1-2 times/year for company events
  • Pension
Things to weigh
  • No specific mention of career advancement opportunities
  • The role is customer-facing, which may involve high-pressure situations during peak support times
  • The company emphasizes a strong team culture, which may require adaptability to team dynamics
Job score3.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency0/5

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