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← Hungryroot

Systems Operations Support Analyst

Hungryroot
Location
Remote
Posted
1 month ago
Department
Technical Services
Salary
$85,000 - $100,000
What they actually want (must-haves)
  • 2+ years of experience in software engineering or systems support (WMS/OMS etc)
  • Experience supporting fulfillment, warehouse, & supply chain systems and processes
  • Intermediate Python proficiency
  • Intermediate SQL skills for investigation and data analysis
  • Experience working with JSON APIs
  • Experience troubleshooting production applications
Nice to have
  • Experience with Docker
  • Experience with monitoring and alerting platforms
  • Familiarity with CI/CD pipelines
  • Experience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)
What the job really is

The Systems Operations Support Analyst will monitor and maintain the fulfillment platform and operational systems during off-hours, ensuring smooth operations. Responsibilities include troubleshooting incidents, investigating issues across logs and databases, and developing small automation tools in Python. The role requires strong communication skills to document findings and escalate high-severity issues when necessary.

Benefits
  • Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!
  • Equity
  • Unlimited vacation policy
  • Universal paid parental leave
  • Monthly Hungryroot credit for delicious, healthy groceries
  • Comprehensive health, vision, dental, and life insurance
Things to weigh
  • On-call hours include evenings and weekends
  • The role involves significant troubleshooting and incident management responsibilities
  • The expected pay range is $85,000 - $100,000, which may vary based on experience
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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