Customer Success Support Associate I

As a Customer Success Support Associate at Human Interest, you will be the first point of contact for customers seeking assistance with the retirement savings platform. Your daily tasks will include managing inbound inquiries via phone, live chat, and email, resolving customer issues efficiently, documenting interactions, and collaborating with internal teams to enhance customer satisfaction. This role offers opportunities for career growth within the Customer Success department.

• 401(k) plan with dollar-for-dollar employer match up to 4% of compensation
• Top-of-the-line health plans, dental and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools and financial professionals for financial wellness
• Enhanced mental health support for employees and dependents
• Fertility healthcare and family forming benefits

• No specific mention of the technology stack used
• Role involves high-volume customer interactions which may be stressful
• Position requires working in an open-office environment
• No salary listed beyond the hourly range of $18.00 - $20.00 per hour