HHiring Reality
← Human Interest

Client Relationship Manager I

Human Interest
Location
United States, Remote
Posted
12 days ago
Department
Customer Success and Operations
Salary
$70,000 - $75,000
What they actually want (must-haves)
  • 3-5+ years of experience in A-Z plan administration
  • Strong ability to troubleshoot with a meticulous eye for detail
  • Ability to work autonomously and take initiative to proactively service customers and resolve any issues
  • Communicate with confidence, professionalism and empathy
  • Remain composed in high-stress situations and convey empathy for our customers and their situation
  • A "change is good" mindset allowing you to quickly adapt within a fast-growing startup environment
Nice to have
  • Experience with FT William and/or ASC software systems
What the job really is

As a Client Relationship Manager at Human Interest, you will be the primary contact for assigned client accounts, ensuring a high level of customer satisfaction through effective communication and problem-solving. Your role involves collaborating with various teams to provide timely and accurate support, assist clients with compliance regarding retirement plans, and maintain knowledge of relevant legislation. You will also gather insights from customers to inform marketing and product strategies.

Benefits
  • A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Unlimited access to digital tools, financial professionals, and a knowledge center for financial wellness
  • Enhanced Mental Health Support for employees and dependents
  • Fertility healthcare and family forming benefits
Things to weigh
  • No specific mention of the technology stack used
  • The role requires a high level of customer service and problem-solving in a potentially high-stress environment
  • The company is in a high-growth phase, which may involve rapid changes
Job score4.6/5
Benefits5/5
Freshness5/5
Career value4/5
Role clarity4/5
Pay transparency5/5

Applying to Human Interest?

See how your résumé matches this role — and tailor it from what actually gets interviews.