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Senior Customer Success Manager, Brazil Accounts

HubSpot
Location
Bogotá, Colombia
Posted
19 days ago
Department
Account Management
What they actually want (must-haves)
  • Trilingual in Portuguese, English & Spanish
  • Relevant experience managing customer relationships in a quota or retention-carrying role
  • Ability to handle accounts of varying complexity, including Mid-Market and Corporate customers
  • Skilled in forecasting retention risks and implementing mitigation strategies
  • Proven ability to navigate complex organizational structures
  • Adept at preparing for and leading executive business reviews
What the job really is

As a Senior Customer Success Manager for Brazil Accounts at HubSpot, you will be responsible for managing complex customer relationships, ensuring they derive maximum value from the HubSpot platform. Your role involves engaging with customers, forecasting retention risks, and collaborating with cross-functional teams to drive customer success and renewals. You will also mentor new team members and develop best practices to enhance team processes.

Things to weigh
  • No salary listed
  • Role involves significant customer engagement and relationship management
  • Emphasis on autonomy and ownership of projects
  • Requires adaptability to new technologies, including AI
Job score2.8/5
Benefits1/5
Freshness4/5
Career value4/5
Role clarity5/5
Pay transparency0/5

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