HHiring Reality
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Customer Experience Manager

Hover
Location
new_york
Posted
19 days ago
Department
847 - Outbound Customer Experience
Salary
$112,000 - $139,000
What they actually want (must-haves)
  • 4–8 years of experience in customer-facing roles, preferably with small businesses
  • Experience autonomously designing and leading projects end to end
  • Comfort and experience proactive outreaching to customers on the phone
  • Daily usage and tinkering with modern AI tools
  • Experience delivering product demos or walkthroughs
  • Experience at a dynamic, fast-moving company
Nice to have
  • Familiarity with home improvement, including restoration/remodeling contractors and insurance adjusting
What the job really is

As a Customer Experience Manager at Hover, you will engage proactively with customers, particularly small business users, to enhance their experience with the Hover platform. Your role involves conducting product demos, gathering customer feedback, and leading internal projects to improve customer interactions. You will also utilize AI tools to streamline workflows and adapt your strategies based on customer needs and feedback.

Benefits
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Unlimited and flexible vacation policy
  • Generous paid parental and new child bonding leave
  • Mandatory Self-Care Days
  • Recurring fitness classes, meditation tools, virtual therapy, and family planning assistance
Things to weigh
  • No specific salary listed, but a range is provided
  • Role requires adaptability in a dynamic environment
  • Expectations for proactive outreach may involve unexpected customer interactions
Job score4.2/5
Benefits4/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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