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← Housecall Pro

SaaS Onboarding Specialist

Housecall Pro
Location
United States
Posted
16 days ago
Department
Customer Success
Salary
$20.31-$28.21
What they actually want (must-haves)
  • 1-3+ years experience in full-time customer success, implementation or sales
  • Bachelor's degree or equivalent experience in a related field
  • Proven success in developing relationships with new customers and exceeding success metrics
  • Ability to work the scheduled shifts: Monday - Friday 9am-6pm PST
Nice to have
  • Self-starter with motivation and drive
  • Strong problem solving skills
  • Excellent written and verbal communication skills
  • Prompt attention to detail
  • Strong time management and organizational skills
What the job really is

As a SaaS Onboarding Specialist at Housecall Pro, you will ensure a smooth onboarding experience for new service professionals using the platform. Your role involves coordinating account activation, building relationships, and driving product adoption while providing exceptional customer service. You will also collaborate with cross-functional teams to support customer success and identify opportunities for improvement.

Benefits
  • Generous benefits program including medical, dental, vision, life, disability, and 401(k)
  • Paid holidays and flexible, take-it-as-you-need-it paid time off
  • Monthly tech reimbursements
  • Employee assistance program
  • Paid parental leave
  • Other company benefits
Things to weigh
  • No specific mention of remote work flexibility beyond being location dependent
  • Compensation range provided but may vary based on factors like skills and experience
  • Fast-paced environment may require adaptability and quick learning
Job score4/5
Benefits3/5
Freshness4/5
Career value4/5
Role clarity4/5
Pay transparency5/5

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